Queue Management and Turnaround Time Analytics
HMIS-integrated ticketing, routing and turnaround-time intelligence that makes the outpatient journey visible.
The challenge
Patients could move through reception, consultation, laboratory and pharmacy without one operational view of waiting pressure, room demand or ownership of delays.
What I built
I connected ticket generation, appointments, navigator workflows, room routing, call and recall, waiting status, public display support and TAT reporting into a single operating model integrated with the HMIS journey.
How the organisation benefits
Supervisors can identify where pressure is building, which patients are waiting too long and which rooms or departments need intervention. This supports faster service recovery, better staff allocation and clearer accountability for patient experience.
Delivery reality
Queue data only becomes useful when service points use status actions consistently. I pair implementation with frontline training, simple workflow design and management follow-through.
System narrative
This view connects the patient journey to the room and department where time is being lost. Supervisors can see measured closed-stage turnaround alongside active ageing exceptions, which keeps incomplete journeys from being mistaken for completed TAT.
The result is an operational accountability tool: leaders can direct support to the highest-pressure service points, distinguish queue-to-call delay from service delay and follow up on long-running open stages.
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